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Return Policy

Last updated: August 4, 2026

Every 13.IX.20 piece is printed to order. Nothing sits in a warehouse; your order is made because you placed it. That shapes how returns work, and we have tried to make the policy as fair as the process allows.

If we got it wrong

If your item arrives defective, misprinted, damaged, or different from what you ordered, we will make it right at no cost to you. Email support@13ix20.com within 30 days of delivery with your order number and a photo of the issue, and we will send a replacement or issue a full refund. You do not need to ship the item back; keep it or pass it on.

Size exchanges

Fit matters, and screens are imperfect. We offer one complimentary size exchange per order. Email support@13ix20.com within 30 days of delivery with your order number and the size you need, and we will print and ship the new size at no charge. Please check the size guide on each product page before ordering; measurements are listed in inches and centimeters for every piece.

Change of mind

Because each item is made to order, we are unable to accept returns or offer refunds for change of mind. Every product page lists fabric, weight, fit, and full measurements so you can order with confidence.

Club and group orders

Returns and exchanges for club, group, and bulk orders are governed by the written quotation or agreement for that order.

Refund timing

Approved refunds are issued to the original payment method within 2 business days of approval and typically appear in 5 to 10 business days depending on your bank.

Questions

Write to us at support@13ix20.com. A person reads every message.

This policy does not limit any rights or remedies you may have under applicable law. 13.IX.20 is a brand of Connect2World LLC.